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"Mikael Krogerus and Roman Tschäppeler show how to cheerfully overcome obstacles."
"They make customers from Tokyo to Los Angeles smile and - more importantly - think."
"A very nice little book that is an instant read."
"Read this book for its invaluable content and irrepressible joy! And for the difference it can make in our world."
"...useful tips on everything from making small talk to effective apologies and how to come out with your best lines when it matters."
"Compiled in a neat and concise "dip-in and out" anthology style, this is a very interesting and accessible volume."
We are not very tedious and don't spam you. We plan six newsletters a year, but usually only manage three (in German only).
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The plan is to send six newsletter per year. We usually only manage three (in German only).
